Every bearsnack item is made specifically for the person who orders it. This page explains our no-return policy and how we resolve genuine order or production problems.
Last updated: August 4, 2026.
made-to-order products
We print or embroider each item after checkout. Please review the product description, available color, and sizing and shipping information before placing your order.
returns and exchanges
Because every item is made to order, we do not accept returns or exchanges for change of mind, an incorrectly selected size, fit preference, color preference, or another buyer-choice reason.
damaged, defective, misprinted, or incorrect items
If your order arrives damaged, defective, misprinted, or different from what you ordered, email info@iamabearsnack.com within 14 days of delivery. Include your order number, a short description of the problem, and clear photographs of the item and, when useful, its packaging and shipping label.
Once the issue is confirmed, we will provide an appropriate replacement or refund. Please do not mail an item back unless we instruct you to do so.
cancellations and order changes
Orders may enter production shortly after checkout. Contact us immediately if you need to request a change or cancellation. We cannot guarantee changes or cancellations once production has begun. After production begins, an order cannot be canceled because the item is already being made specifically for you.
size, color, and care
Selecting the correct size and color is the customer’s responsibility. Product mockups and on-screen colors can vary slightly from the finished garment because displays, garment-dye lots, materials, and printing processes differ. Normal variations of this kind are not defects. Damage caused by ordinary wear, misuse, or care that conflicts with the garment instructions is not a production defect.
shipping addresses
Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if you notice an error. Address changes cannot be guaranteed after production or shipment begins. If an order must be reproduced or reshipped because the supplied address was incorrect, incomplete, or undeliverable, additional charges may apply.
delayed, missing, or delivered packages
Tracking is emailed when a package ships. Carrier scans and delivery estimates can occasionally be delayed. If tracking has stopped updating, an order is beyond its estimated delivery window, or a package is marked delivered but cannot be found, email us with your order number and tracking details. We will help review the shipment and determine the appropriate next step. A carrier delay or a delivered scan is not automatically treated as a manufacturing defect.
refunds
Approved refunds are sent to the original payment method. Processing time after we issue a refund depends on the payment provider or financial institution.
your legal rights
Nothing in this policy limits rights or remedies that cannot be excluded under applicable law.