Every bearsnack item is made when you place your order. These policies explain what to expect and how we make things right when there is a genuine production issue.
made-to-order items
We print or stitch each item after it is ordered. Please review the size and shipping details, color, and options before checkout.
returns and exchanges
Because every item is made to order, we do not accept returns or exchanges for size, fit, color preference, or a change of mind. This policy does not limit any rights you may have under applicable law.
printing or workmanship issues
If your item arrives damaged, misprinted, or has a workmanship issue, email info@iamabearsnack.com within 14 days of delivery. Include your order number, a short description, and clear photos. If the issue is confirmed, we will arrange an appropriate replacement or refund. Do not send an item back unless we ask you to.
shipping
Basic standard shipping is included for U.S. orders. Production and delivery times vary by item and destination, and tracking is sent when an order ships. If an order appears delayed or is missing, contact us at info@iamabearsnack.com with your order number.